Cancellation and Refunds Policy
Last updated: August 22, 2026
You may request cancellation by emailing pahadiherbs.in@gmail.com or calling +91 83830 34263 as soon as possible.
Order cancellation
We can normally cancel an order without a charge if it has not been dispatched. Once an order has been handed to the courier, cancellation may no longer be possible. If we cannot fulfil an accepted prepaid order, we will notify you and refund the amount paid.
Damaged, incorrect, or tampered deliveries
Because our products are food items, we do not accept change-of-mind returns after dispatch. If you receive the wrong product, a damaged package, or a parcel that appears tampered with, contact us within 48 hours with your order details and photographs. After review, we may arrange a replacement or refund.
Payment failures and duplicate payments
If a Cashfree transaction fails but your bank account is debited, or if you believe you were charged twice for one order, contact us with the order reference and payment details. We will verify the transaction and coordinate the applicable reversal or refund through Cashfree and the relevant payment provider.
Refund timing
Approved refunds are initiated to the original online payment method. Banks and payment providers may take additional business days to credit the amount. Cash-on-delivery orders are not charged online; any approved COD refund or replacement is arranged after support review.
For support, email pahadiherbs.in@gmail.com or visit Contact Us.